Freshwater Futures Agent platform
An enterprise solution for rapid deployment and experimentation of the latest AI capabilities across multiple channels: web chat, email, phone, voice and video channels. The platform allows our clients to deploy customer service agents integrated with core systems securely and our careful service design can augment critical business processes.
Client Success Stories
Reduced Handling Time
Clients like TelstraSuper are using our platform to explore ways to reduce handing and lead times for complex, heavily regulated financial transactions.
Improved Process Adherence
Our agents can reduce overall processing time, improve process adherence and allow consistent 24/7, multi-lingual support across multiple support channels.
Interactive AI Agents
Chat Capabilities
Engage customers through intuitive text-based conversations
Voice Interaction
Natural speech recognition and response systems
Avatar Integration
Human-like visual representation for enhanced engagement
Real-time Avatars
Streaming Technology
High-performance video streaming for smooth avatar interactions
Lifelike Visual Presence
Realistic expressions and movements for authentic communication
Cross-platform Compatibility
Seamless integration across various devices and interfaces
Knowledge Integration
Our sophisticated knowledge integration system connects multiple information sources to deliver accurate, comprehensive responses.
AI-Powered Analysis
Advanced processing of complex information
Comprehensive Knowledge Base
Extensive information repository
Accurate Responses
Informed and precise customer interactions
This sequential process ensures our AI agents deliver the most relevant and up-to-date information to meet your business needs.
Systems & Voice Integration
CRM Integration
We integrate with CRM and core-systems to enable complex business rules to be deployed at critical moments in your customer journeys.
Process Automation
Our clients are using the platform to seamlessly handoff to existing process flows and to automate complex communication tasks like sending personalised instructions via email to customers, saving potentially hundreds of hours of operational effort.
Voice Channel Integration
The platform also provides voice and phone channel integration for seamless, convenient interaction with our AI agents. Our platform uses industry leading semantic conversational awareness to make interactions more natural.
Natural Conversation
Our agents won't interrupt customers mid-sentence, and our voices deliver rich natural sounding cadence and emotion.